About the role
You'll be the first response to almost every customer ticket we get. That's a lot of responsibility — most of our customers' lasting impression of us comes from your replies.
We hire support people who care about getting it right, not just getting it closed.
What you'll do
- Reply to tickets across email, chat, and community channels
- Triage real issues to product or engineering — with enough context that they can act
- Maintain the help docs and knowledge base
- Run customer office hours or live sessions where it makes sense
- Spot patterns and bring them to the team weekly
- Help us hire and train the next support person
What we're looking for
- 2+ years in customer-facing support at a software company
- Excellent written English with a real voice — not corporate
- Patience and empathy that doesn't fray after the 100th identical question
- Comfort with a major helpdesk tool, or a willingness to learn one fast
Nice to have
- Technical background or curiosity — you can read a stack trace
- Experience with a developer or B2B product
- A second language
What we offer
- Competitive salary with a small CSAT-linked bonus
- Equity option
- Fully remote
- Conference budget
- A team that treats support as a craft, not a cost center